Shipping Policy for Exilsonali

Effective Date: January 8, 2025

This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased from Exilsonali, both online through our website [exilsonali.com] and for in-store purchases where applicable. By placing an order with Exilsonali, you agree to the terms outlined in this policy.

1. Shipping Methods

We offer the following shipping methods:

  • [Insert specific carrier options, e.g., “USPS First Class,” “USPS Priority Mail,” “UPS Ground,” “FedEx Ground”] (List all carriers and service options you use)

  • [Insert any special delivery options you offer e.g., “Local Delivery,” “In-Store Pickup,” “Curbside Pickup”]

2. Processing Time

  • Orders are typically processed within [Insert processing time, e.g., “1-2 business days,” “2-3 business days”] after the order is placed and payment is authorized.

  • Processing time may vary during peak seasons and promotional periods. We will notify you of any significant delays.

  • Please note that processing time is separate from shipping time.

3. Shipping Time

  • Shipping times vary depending on the selected shipping method and your location.

  • Estimated shipping times are provided during the checkout process, but these are estimates and are not guaranteed.

  • Actual delivery time may be affected by factors beyond our control, such as weather conditions, carrier delays, and holidays.

  • [Optional: Add specific estimated delivery times for each shipping method, if applicable] For example:

    • “USPS First Class: 3-5 business days”

    • “USPS Priority Mail: 2-3 business days”

    • “UPS Ground: 2-7 business days”

4. Shipping Costs

  • Shipping costs are calculated based on the following factors:

    • Shipping method selected

    • Destination address

    • Weight and dimensions of the package

    • [Optional: insert any other factors that impact shipping costs, such as order value or item type]

  • You can view the estimated shipping costs during the checkout process before completing your purchase.

  • [Optional: Add a clause about free shipping if you offer it based on certain criteria:] “We offer free standard shipping on orders over $[insert minimum amount].”

5. Shipping Destinations

  • We currently ship to [Insert the areas you ship to, e.g., “all locations within the United States,” “select international locations (list them)”].

  • [Optional: Include if you don’t ship internationally] “We currently only ship within the United States.”

  • [Optional: If you ship internationally, include that the customer is responsible for fees and customs] “Please note that international shipments may be subject to import duties, taxes, and customs fees, which are the responsibility of the recipient.”

6. Order Tracking

  • Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number.

  • You can use this tracking number to monitor the status of your shipment through the carrier’s website.

7. Shipping Address

  • It is your responsibility to provide an accurate and complete shipping address.

  • We are not responsible for orders that are shipped to an incorrect or incomplete address provided by you.

  • [Optional: Add what the customer must do if the package is returned because of an address issue] “If a package is returned due to an incorrect address, the customer will be responsible for the additional shipping charges to resend the package.”

8. Delivery Issues

  • If you experience any issues with delivery, please contact us immediately via phone at (970) 736-1156 or email us at info@exilsonali.com.

  • We will do our best to assist you in resolving any delivery problems.

  • [Optional: Add a statement that you are not responsible for the shipment once it is shipped] “We are not responsible for any delays caused by the carrier or by circumstances beyond our control.”

9. In-Store or Curbside Pickup

  • [If you offer in-store pickup or curbside pickup, include the details here:]

    • “You may choose to pick up your order at our store at 31055 Fallen Falcon Trl, Oak Creek, Colorado, during business hours.”

    • “We will send you an email when your order is ready for pickup.”

    • “Please bring your order confirmation and a valid photo ID for pickup.”

    • “Curbside pickup is available upon request. Please call upon arrival and we will bring your order to your car.”

    • “We will hold your order for [insert timeframe e.g., 7 days] days.”

10. Policy Changes

  • We reserve the right to modify this Shipping Policy at any time. Any changes will be posted on our website, and the “Effective Date” at the top of this policy will be updated.

11. Contact Us

If you have any questions or concerns regarding this Shipping Policy, please contact us at:

Exilsonali
31055 Fallen Falcon Trl
Oak Creek, Colorado
Phone number: (970) 736-1156
Email: info@exilsonali.com